New feature
12 May 2025
Receive an International payment
Learn how to receive, accept and manage incoming international payments
Step 1 of 14
To begin, go to your home screen and select Transact (on the bottom navigation).
Step 2 of 14
Next, select Pay.
Step 3 of 14
Now select Overseas payment.
Step 4 of 14
On the International payments screen, select the Incoming International Payments option (to receive an overseas payment).
Step 5 of 14
Next, on the Incoming Payments screens, select the My Payments tab to view your payments which are pending your approval.
Step 6 of 14
Now, select a payment to view your incoming payment details and accept the funds.
Step 7 of 14
Review the incoming international payment details:
- From
- Currency and amount
- Fees
- Remitter’s banking details
Step 8 of 14
Then scroll down and select the Reason for the incoming payment.
Step 9 of 14
Now, select your Reason for the payment from the dropdown options.
Step 10 of 14
Next, you must accept the following:
- accept the Balance of Payment (BoP) declaration,
- confirm that your personal details are correct,
- accept terms and conditions; and
- agree to the data protection consent
When you are ready, scroll down and select CONTINUE to proceed.
Step 11 of 14
Finally, you have 30 seconds to ACCEPT the Exchange rate.
If 30 seconds expire, you can refresh the screen for the new rate.
Step 12 of 14
All done! You have successfully accepted your incoming international payment.
Step 13 of 14
Now scroll down and select DONE to return to your Incoming payments screen.
Step 14 of 14
Back on the Incoming Payments screen, you will see your payment status has changed to Processing.
